In many cases, the person in the sim before you may not have exited the game. Keep exiting until you are back to the home screen of the computer, and launch the app again by double clicking the icon. This will give you a fresh session. Although you may need to “remove players” when it comes time to play (and add yourself, of course)
Do you provide balls and tees? Do I have to bring my own?
We provide balls and 7 heights of specialized simulator golf tees. If you decide to use your own balls, please make sure they are clean and do not have any sharpie marks or other ink on them, or any cuts or abrasisons, as it will damage the screen.
How can I play a round of golf?
If you want to play a round of golf, click on “courses”, then scroll through and choose the course you would like to play by double clicking on it. You can then “set up” your game, change the weather, or hit “Players” to add your name, choose your tee blocks, and hit the first tee!
Note: Double click where it says "Player" 1 to enter your name, and hit "enter" when done.
How can I practice?
Click on “Practice”, then choose “Foresight Sports Practice Facility” to hit the range. Alternatively, you can choose a course to practice on if you like. In this case, in “Set Up”, you choose the hole you want to practice on.
Can I hit anywhere on the hitting mat?
Technically, yes, but right-handed hitters should set up to the right of the hitting mat, and lefties should set up on the left side of the mat to allow maximum wall clearance for their swings.
How can I change the yardage on the range?
The green on the range is set at 313 yards away. If you want to hit into the green from closer, click on “more” in the top right corner of the screen, then hit “relocate”. You will then see a yardage slider on the left of the screen. Use it to determine the yardage you want, then click “drop” at the bottom of the screen.
How can I practice chipping or putting?
Click on “more” in the top right corner of the screen, then click “relocate”. You will see “driving range” in a drop-down menu at the top of the screen. Click the arrow to reveal the “chipping green” and “putting green” options. Choose the one you want, and once there, slide the yardage on the left to your desired distance and hit “drop”.
How can I add/delete players?
To add a player to your session, once you have already started your round, simply click on the 3 white lines beside the player name in the top left corner of the screen, then select “settings”, then “players”, then click the “plus” icon at the bottom of the player’s list. Add your player and hit enter.
To remove a player, follow the same instructions except after clicking “players, simply click on the player you would like to remove and then click “remove” at the bottom of the screen.
How do I enter/change a player’s name?
To add a new player’s name, click on the plus icon. Next, double click on “Player 1”. This will allow you to replace “Player 1” with a name. Make sure to click enter once you’ve entered the name or it will revert back to “Player 1”.
How do I change/select the tee box?
When setting up your session, you will see all the colours of tees beside the name of each player. Select the tee box you wish to use for each individual player by clicking on the color you want to play from. NOTE: The colour of tee on the left is the farthest from the hole (usually black) and as you move along to the right, the distance becomes shorter (the shortest usually being red or yellow).
Can both left-handed and right handed players use the simulator?
Yes. Right-handed players will set the ball to the right side of the hitting mat and left handed players will set the ball on the left side of the hitting mat to allow maximum clearance from walls.
Sensor is not picking up or reading the ball
This may happen from time to time for various reasons. For people with white headed clubs, like some Taylor Mades, Cobras, Honma etc. there may be instances where the sim doesn’t pick up the white ball. In these cases, a piece of tape on the top of the club usually helps. In other cases, the ball may have taken an angle which the simulator didn’t pick up. If it continues, pick up the phone and give us a call.
The computer is off
If your bay computer is off, it may have been shut down accidentally. Open the cabinet under the keyboard and monitor to find the computer itself. The power button is on the top (it’s a bit dark, so you may need your cell phone light to find it). Press the power button and she’ll fire up quickly.
The light and/or projector turned off before the end of my session
This is not something that should normally happen, but if it does, the white remote control next to the keyboard is for the projector. Hold the red power button and the projector should come back on. If not, please call support.
The monitor is off
If the projector is working but the monitor is black, try turning the monitor power on and wait a few seconds. The power is a “touch button” on the bottom right portion of the monitor (it does not depress). If it still doesn't work then the monitor may be broken. Please contact us so we can get it fixed asap.
There are no balls in the sim
We apologize for the inconvenience. We regularly replenish the sim with fresh balls, however, some golfers may have removed balls from your bay. Please feel free to use your own balls, but please make sure they are clean, have no cuts, and have no sharpie ink, or other special markings on them as they will damage the hitting screen.
There are no tees in my bay
We apologize for the inconvenience. We regularly replenish the sim with tees, however, some golfers may have removed tees from your bay. Please check the slot in the desk under the keyboard. If there are none there, please call support.